alpeSupport
Email [email protected] and we'll get back to you. Alpen is made by a small team, so you'll be answered by someone who worked on the app.
It helps to include your device model, your iOS version, and what you were doing when something went wrong. If a photo failed to export or a preset looked wrong, tell us which one.
Subscriptions
How do I cancel?
Subscriptions are managed by Apple, not by us — we can't cancel one on your behalf. On your iPhone open Settings, tap your name at the top, then Subscriptions, choose Alpen, and tap Cancel. Cancel at least 24 hours before the period ends to avoid the next charge.
How do I get a refund?
Refunds are also handled by Apple. Go to reportaproblem.apple.com, sign in, and choose the purchase. We don't have the ability to issue refunds for App Store purchases, but do email us if something went wrong — we'd rather fix it.
I paid but Alpen still shows as free
Open Alpen, go to the paywall, and tap Restore at the top left. Make sure you're signed in to the same Apple Account you purchased with. If it still doesn't unlock, email us.
What does Premium include?
The full preset library, the full template library, every overlay, and the monthly content drops. The free tier includes a preset from every pack, two templates, one overlay, and full-resolution export with no watermark — exports are never downscaled or watermarked, on either tier.
I have an access code
Open the paywall and tap Have an access code? at the bottom. Codes require an account, because the access is attached to it. Each code works once.
Editing
Where did my edit go?
Unfinished photo edits are saved automatically and appear under Photos on the home screen. They're kept for 48 hours and then cleared, so export anything you want to keep. Exported photos go straight to your photo library and are never deleted by Alpen.
Does Alpen reduce my photo quality?
No. Alpen exports at your photo's original resolution, on both the free and paid tiers. A RAW or ProRAW file will produce a smaller JPEG — that's the format change, not a downscale. Check the pixel dimensions rather than the file size.
Privacy and your account
Where are my photos processed?
Entirely on your iPhone. We operate no image servers and never upload your photos. See the Privacy Policy.
Delete my account
Email [email protected] and we'll delete your profile and the data associated with it. You can also request a copy of what we hold.
Contact
VegaHouse LLC
155 Clearview Drive, Christiansburg, VA 24073, USA
[email protected]